Organizer-led refunds

Event organizers are responsible for setting and honoring the refund rules for their events.

If an organizer approves a refund, LafiaTix may help process the refund through the original payment channel where possible.

Non-refundable fees

Service fees and processing fees are non-refundable unless required by law or expressly stated otherwise at checkout.

These fees support payment processing, ticket issuing, platform operation, support, and verification tools.

Cancelled or postponed events

If an event is cancelled or postponed, the organizer is responsible for communicating next steps, replacement dates, and refund eligibility.

Refund timing may depend on organizer approval, payment provider processing time, and banking delays.

Wrong attendee details

Please check attendee names, email addresses, phone numbers, ticket type, and event details before payment.

Where a correction is needed, contact support as early as possible. Corrections are not guaranteed after ticket issuance or close to entry time.

Rejected refund requests

Refund requests may be declined where the event policy does not allow refunds, the ticket has been used, the request is late, or fraud/abuse is suspected.

Need help?

For refund questions, contact hello@lafiatix.com with your order reference, event name, and ticket email address.